At Greenroom136, we offer lifetime warranty for almost all our products on defect and workmanship. Following are details on how one can go about claiming for assistance.
Lifetime warranty does not cover wear and tear from normal daily use or intentional abuse. Lifetime warranty covers shortcomings derived from poor workmanship. We may repair any parts covered under our warranty policy. Most repairs are done free of charge. Repairs requiring replacement of parts will incur some charge which we will notify you before repair work commences. Repair work with part replacements will only commence when it’s agreed upon with the user and payment for parts are received in full. In order to submit a warranty return, please email email@example.com with a photo of your injured Greenroom product. Bring your damaged bag to our workshop or to the reseller that had sold you the product. Repaired bags can be collected from our workshop, the respective reseller store or by courier service with delivery expenses to be borne by the user; or you may also include a prepaid, self address courier envelope so that we can have your item shipped to you as soon as repair is complete.
If you’re within Malaysia, but not within travel distance to our workshop or reseller, you may send your bag to this address. Please include a prepaid, self address courier envelope so that we can have your item shipped to you as soon as repair is complete. Prepaid courier services can be obtained via Poslaju and Pos Malaysia Flexipak.
50B, Jalan Besar,
Pusat Bandar Kajang,
Attention – Gordon Greenroom (+60127231361)
For international users, please contact us with details of the warranty issue together with photos and we will explore options with you.
Returns and Exchanges
Standard build bags – Should there be a shortage or unsatisfied product, please contact us via email (firstname.lastname@example.org) or phone to notify us of your concern; it is important that you include a few photos of the product together with delivery packaging for verification. Upon approval, please send the items back to us in its original packaging, and make sure the merchandise is in the same resellable condition should you wish to return a newly purchased product within 7 working days from date of delivery. All cost of return shipment is to be borne by the buyer. If an item is returned for refund, we reserve the right to charge a minimal 15% restocking fee.
W?ldcard custom build bags – At point of customisation, we shall provide you with image renders and recommendations to ensure all details about the customisation is accurate. Once we have your design confirmation and that we have received payment in full, , production will commence. Custom build bags cannot be returned or exchanged. Cancellation in the middle of bag production will not be entertained; we cannot refund your payment and production will still continue. When the bag is complete, we will still deliver the bag to your predefined address. Since custom bags are built based on the buyer’s specifications, we recognise that the bag is unique and thus have no resell value at our store.
Should you have concerns not addressed on this article, please contact us for better details. email@example.com or whatsapp +60127231361.