In the event you wish to return your Greenroom136 product, here are the instructions and terms you will need to be aware of.
First contact – Email us with photos of your item and let us know why you wish to return the product. As part of our ritual, we will attempt to work out the problem with you and provide options. Returning items need to be in it’s original packaging, and ensure that the merchandise is in the same resale condition as when you first received it. Return request must be made within 7 days from date of delivery. We will confirm agreement by email.
Standard build bags – All cost of return shipment to Greenroom136 is to be borne by the buyer. No request for full refund will be entertained; value of refunds are subject to terms and conditions. You may wish to request for an exchange with another item of the same value of the refund after applying restock fee. Shipping cost for the new item is chargeable to the buyer. Exchange items are not applicable for our free Worldwide or flat rate delivery charge scheme. Exchange can only be made for one item only. No difference will be refunded for items valued below the value of the credit. Buyer will be charged for the difference if the exchange item is valued more than the provided credit.
W?ldcard custom build bags – Custom build bags cannot be returned or exchanged. Since custom bags are built based on the buyer’s specifications, we recognise that the bag is unique and thus have no resale value.
Preparing the return – Ensure your return item to be packed in brown paper (or proper wrapping paper) and wrapped with a plastic wrapper to ensure a safe journey. Share with us a photo of the item and packaging before sending it to the post office, that way to avoid misunderstanding. Since this is not a commercial trade, please ensure the item is declared as a gift at a value of $20. If the item is not custom declared properly, we reserve the right to not accept the parcel and deem the refund process as void.
Have it delivered to;
50B, Jalan Besar,
Pusat Bandar Kajang,
Refund terms and conditions - Once we have received the item, we will check for damages. If no damages are found, we will proceed with the refund process. If the item is damaged, we will investigate with reference back to photos prior to the return. If applicable due to damages, there will be an additional repair fee.
Restocking fee – 20% of product value.
Repair fee (if applicable) – 20% of product value.
Refund amount = Retail value – 20% restock fee – 20% repair fee (if applicable)
Refund will be made via Paypal to your Paypal account. Please refer to Paypal for details on how to withdraw your funds. Transaction fees may apply; check Paypal for their charges. Greenroom136 is not liable for Paypal transaction fees and charges.
Greenroom136 reserves the right to make change to our terms and conditions as deem fit without prior notice.